Overview

You have the right to complain about any aspect of any mediation that is led by Leon Bamforth Associates LTD. Please complete the contact form to register a complaint. Written records will be kept of any complaint received.   

Procedure

1. All complaints will be acknowledged in writing within 5 working days of receipt
2. All complaints will be investigated and responded to within 21 working days of receipt. On occasions further time may be required, in which case the complainant will be notified of this in writing. 3.
3. The investigation will be carried out by somebody other than the mediator that the complaint relates to.
4. If the complainant does not find the response to the complaint acceptable,  they can appeal to the CMC. This can be done using the following form: https://civilmediation.org/for-thepublic/complaints/