I took my kids to have a sneaky MacDonalds yesterday (I know I’m a bad parent, don’t judge me!) My daughter pointed out this gem of a sign. We all had a bit of a giggle at our local Pizza Hut’s expense. It got me thinking though. What we think we are saying is often …
Recently I was in two meetings on the same day. In the first we discussed a challenging problem and had come to a consensus about the only real way forward. Just as I was getting ready to wrap up the meeting, when one person said, “no I don’t think that is the right approach.” Let’s …
Do you think you can get this one right? In 1951, Groups of eight college students were given a paper asking which two lines were the same. They each called out which were the two lines. Except 7 had been told to intentionally give the wrong answer. The remaining student agreed with the 7, giving …
How often have you given someone the job only for them to not match up to what was promised in their interview? But they seemed so confident! We are naturally drawn to confident people, but sadly confidence and competence are not always correlated. This is why interviews are not actually the best way of selecting …
Confidence vs competence: what to look for in an interview Read More »
We often use years of experience as a metric for competence. However, experience is only valuable if the right lessons have been learnt from that experience. The skill to find those lessons and apply them can be taught but is not innate (or at least it was not for me!) The trigger for this post …
I want you to think of someone that you work with that really annoys you. Take a moment to think of someone specific because if you have a specific person in mind, then this post will be much more valuable and uncomfortable for you. Ready? Now ask yourself, would it be possible that this individual …
What is your approach when you have an employee who is not performing? Or a member of another team who is not responding? Because it is Halloween the question becomes, how do you stop turning people into monsters, that just get in your way of achieving success? A few years ago, I started working for …
Don’t create a monster. Connect before you correct Read More »
Sometimes you get reminded of how easy it is to accomplish difficult things if people are actually working together as a team, to support each other and to achieve the same aim . At the start of last week we were finalising delivery of a very complex bit of work that we have been working on …
When was the last time you took a few minutes to really look at how you are doing? All of us are going to go through rough patches in life. In one such patch in my life a therapist friend asked me if I was getting better over time, staying the same, or getting worse. …
Over the last few years I have radically improved my approach to resolving conflict. The change in my success at resolving conflict in work situations has been astounding to me. I’ve changed an angry “you will never do that” to a supportive “of course you can” within 5 minutes. I’ve moved “that’s not a good …
Quit using “just one more fact” negotiation for good Read More »
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